Sales, Service & Support
At Colchester dedicated Sales and Technical Offices supporting the three divisions offer peace of mind to callers via modern systems and extensive product knowledge. Many Titon employees have years of experience in the window and door hardware sector or in domestic ventilation products and this is reflected in the Company's high service levels.
This is unique in an industry where the traditional route to market is through wholesalers or distributors, who by definition cannot provide the same standard of service and expertise. It is therefore very important to the Company to retain its existing research, design, development and manufacturing focus, benefiting the Sales team with a more empathetic approach to market demands.
Orders can be placed via the Sales Office, or by email and soon via the Titon website, giving the purchaser the choice of the most convenient method for them. Regional Sales and Specification Managers can be contacted to arrange an appointment, either on site or on premises, which allows for more productive discussions and a better appreciation of the customer's requirements.
Titon prides itself on the Regulatory and Standards knowledge the Company has gathered over the years, and can visit to disseminate this information in the structured and unbiased form of CPD presentations. These are particularly useful when legislative revisions have just been made and the Company has received very positive feedback on the quality of these seminars.
Titon has a reputation for taking care of its customers and ensuring the very best levels of technical and service support. It takes this reputation seriously and is committed to offering unparalleled levels of customer service – from the point of sale, through to the installation and beyond.
Titon's position as experts on domestic ventilation is re-enforced by the publication of regular email newsletters to update subscribers on new products, information and services. Subscription to these newsletters is easy via the Titon or www.partf.co.uk websites.